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On-Site Service Program for AMXPT-3UP4-RM
On-Site Service Program for AMXPT-3UP4-RM
This is a custom service plan provided in response to AMEXPORT # 3AIQ091.
STANDARD SERVICE
Help desk support is available between the hours of 8:00am to 8:00pm Eastern
Time, Monday through Friday. The onsite hours of coverage is 8:00am to 5:00pm
based on the site’s local time, Monday through Friday. The telephone response time
is one hour to the end user, and the onsite response time is the next business day.
A technician will respond to the end users location as soon as possible, no later than
the next business day. The onsite location must be within 50 miles of one of our
16,000 contracted service locations. In order to respond onsite by the next business
day, service call requests need to be received by our help desk as early as possible.
Calls received after 3:00pm may not be handled for a next day response due to the
time required to dispatch parts and field engineers.
24 X 7 SERVICE (Additional option to Standard Service Plan)
Customers have the option of upgrading the Standard Service package to the 24X7
Service package which includes our standard help desk hours of coverage (8:00am
to 8:00pm Eastern Time, Monday through Friday) and include the hours of 8:01pm
Eastern Time to 7:59am Eastern Time, Monday through Friday plus all day Saturday
and Sunday. All calls are answered via automated attendant which electronically
notifies the 24X7 technician. The 24X7 technician has a one (1) hour telephone
response time. The onsite hours of coverage for 24X7 Services are 24 hours, 7 days
a week, 365 days a year. Onsite 24X7 Services are responded to the next business
day.
24 X 7 - 4 HOUR RESPONSE TIME (Additional option to 24 X 7 Service Plan)
For additional security we offer the 24X7 Services with an upgraded four hour
("4HR") onsite response time as an option. This additional service to the 24X7
Service plan is called the "24X7-4HR Services." All other terms of the 24X7 Services
remain the same.
PRICING –
PART NO. DESCRIPTION PRICE
OS-TF001-R1Y STANDARD WARRANTY ON-SITE 9 X 5 / 1 YEAR $132.50
OS-TF001-R2Y STANDARD WARRANTY ON-SITE 9 X 5 / 2 YEAR $240.00
OS-TF001-R3Y STANDARD WARRANTY ON-SITE 9 X 5 / 3 YEAR $298.75
OS-TF002-R1Y STANDARD WARRANTY ON-SITE 24 X 7 / 1 YEAR $225.00
OS-TF002-R2Y STANDARD WARRANTY ON-SITE 24 X 7 / 2 YEAR $411.25
OS-TF002-R3Y STANDARD WARRANTY ON-SITE 24 X 7 / 3 YEAR $511.25
OS-TF003-R1Y STANDARD WARRANTY ON-SITE 24 X 7 W/ 4HR RESPONSE / 1 YEAR $323.75
OS-TF003-R2Y STANDARD WARRANTY ON-SITE 24 X 7 W/ 4HR RESPONSE / 2 YEAR $577.50
OS-TF003-R3Y STANDARD WARRANTY ON-SITE 24 X 7 W/ 4HR RESPONSE / 3 YEAR $723.75
Price is based on per system.
Coverage ONLY applicable for Rack mount Server or Storage Systems.
ORDERING –
All On-Site Service must be purchase at the same time with Server or Storage
System/s.
Please provide end user information:
Company Name
Address (Site Address)
Telephone & Fax
Contact Person’s name
Contact Person’s e-mail
Activation Date (Default – 30 Days after invoice date)
Note -
The On-Site Warranty does not supersede our standard product warranty.
Should you have any question regarding our product or our On-Site service, please
contact your account manager.
All prices are subject to change without prior notice.
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